Frequently asked questions
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
If you live in Slovakia, regular mail (cards, letters and small packets) is usually delivered within 24-48 hours of posting (Monday through Friday).
Inside the EU packages are usually delivered within 1 week.
If you live outside of the EU, it can take cca. 1-3 weeks. For more accurate information please refer to posta.sk.
WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?
WHAT HAPPENS IF I CAN’T FOLLOW A BEADWORK TUTORIAL?
All the beadwork tutorials are delivered to you as digital products. You can download them immediately after payment. I intend to make them as easy to follow as possible. It is important that you study the diagrams and read the text thoroughly, and use the same size and type of beads and thread as in the tutorial.
However, it can of course happen that you encounter a problem. I will do my best to help you overcome the difficulties.
This is what we will do:
- You can send me a message directly to my e-mail address ([email protected]) or through the Contact page. Please tell me which design are you working on, and describe the problem as accurately as possible. It helps a lot if you refer to the step and the code of the bead as they are referred to in the tutorial.
- I will send you a mail, and if necessary, new diagrams and photos with further instructions and ideas.
- If the problem is not solved, I will make you video instructions.
- If the video doesn’t help, we will have a 1-on-1 session through Skype.
- In case that neither the mails, pictures, additional diagrams, the video nor the Skype-call help, you will get a full refund of the tutorial in question.
HOW CAN I RETURN A PRODUCT?
In case of standard products (beads, kits, finished jewelry etc.) you can return the products within 14 days in the original packaging, unused and unworn. I will give you a full refund after I received the item(s), excluding the shipping cost.
IS MY PRIVACY PROTECTED?
I value your trust and your privacy is very important to me. The personal data you share with me will be used only for the purposes specified, and will never be shared with third parties.