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Terms and conditions

 

The following Terms and conditions may be updated from time to time without notice to you. By browsing the public areas or by accessing and using the website you acknowledge that you have read, understood, and agree to be legally bound by these Terms and conditions and the Privacy policy (together referred to as the Agreement). If you do not agree to any of these terms, then please do not use the website. Any user who registers and wishes to purchase a product or service, is agreeing to the terms of this Agreement.

The Agreement acts as a contract between Erika Sándor – The Storytelling Jeweller and the users who are using and accessing this web site.

 

INTELLECTUAL PROPERTY DISCLOSURE

All copyright, trade marks, design rights, patents, content on this website and other intellectual property rights (registered and unregistered) in and on this website belong to Erika Sándor – The Storytelling Jeweller and/or third parties (which may include you or other users.) Erika Sándor – The Storytelling Jeweller reserves all of its rights. Nothing in the Terms grants you a right or licence to use any trade mark, design right, content on this website or copyright owned or controlled by Erika Sándor – The Storytelling Jeweller or any other third party except as expressly provided in the Terms.

Unless specified otherwise, the beadwork tutorials are intended for personal use only. Purchasing a tutorial enables you to finish the jewel for personal use and also to sell the finished product (unless in case of mass production). However, it does not give you the right to resell this tutorial or to give it out for free, to teach it in a workshop or to lend or copy to a friend. By respecting these rules you will greatly help me continue designing more tutorials for you. In case you of not respecting these rules you will be held responsible for any financial or other loss caused.

You are welcome to print a copy of this document for your personal use. Other than that, no part of this publication may be reproduced, stored or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, without the prior written permission of the author. Requests for permission should be addressed to the following email: erika@thestorytellingjeweller.com.

EXTERNAL SITES

The Websites may contain links to third-party websites (“External Sites”). These links are provided solely as a convenience to you and not as an endorsement of the content on such External Sites. The content of such External Sites is developed and provided by others. You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or any content located on such External Sites. We are not responsible for the content of any linked External Sites and do not make any representations regarding the content or accuracy of materials on such External Sites. You should take precautions when downloading files from all websites to protect your computer from viruses and other destructive programs. If you decide to access linked External Sites, you do so at your own risk.

 

PRICING

All prices are in EUR including the applicable VAT. The prices do not include Shipping & Handling. Please note, that in case that you live outside the European Union additional costs may apply upon delivery (in form of import taxes). It is solely your responsibility to pay these fees. In case you refuse to accept the package, you will be charged for the shipping costs.

 

PAYMENT METHODS

You can pay for your purchases by PayPal. PayPal Holdings, Inc. is an American company operating a worldwide online payments system. Online money transfers serve as electronic alternatives to traditional paper methods like checks and money orders. PayPal is one of the world’s largest Internet payment companies. You can use your credit or debit card securely through PayPal.

 

SHIPPING METHODS

  • Personal bicycle delivery
    Available in Amsterdam, The Netherlands, upon agreement through e-mail and/or telephone.
    With the opportunity to chit-chat and have a coffee together 🙂
  • Unregistered mail
    Available all around the world. Without tracking number.
    In case of an unregistered package it’s not possible to apply for compensation if the package or its content is lost or damaged during delivery. It is cheeper, but there is a high risk, too.
  • Letterbox parcel
    Available in The Netherlands. With tracking number, but without insurance.
  • Registered mail
    Available all around the world. With tracking number.
    Registered mail costs more, but in case something happens to the package on the journey to you it’s possible to apply for compensation (up to 50.00 EUR).
  • Insured mail
    Available all around the world. With tracking number.
    In case something happens to the package on the journey it’s possible to apply for compensation (up to 500.00 EUR).
  • Courier service (DHL)
    Available all around the world. With tracking number.

In case of letterbox parcels, registered, unregistered and insured mail parcels are sent via post.nl. Parcels sent by courier service are sent by DHL. Note that DHL reserves the right to use the services of a partner company to deliver the package to you. In case that you choose a delivery method without insurance, the loss or damage of the parcel can not be reimbursed. Please note the maximum sum of insurance by the delivery methods listed above.

When receiving your parcel it is your responsibility to check for any damage of the parcel or the contents of the parcel immediately. Do not accept a parcel with a damaged seal.

 

COST OF SHIPPING AND EXPECTED DELIVERY TIME

The delivery time depends on the delivery method you choose. Erika Sándor – The Storytelling Jeweller is not responsible for any harm caused by late delivery. For more accurate times of delivery please refer to post.nl (follow the ling for information in English).

 

Amsterdam, The Netherlands

Personal bicycle delivery – upon agreement – 0 EUR

Unregistered mail – 1 business day – 3.00 EUR

Letterbox parcel (with tracking information, without insurance) – 1 business day – 4.00 EUR

Registered mail (insurance up to 50 EUR) – 1 business day – 8.00 EUR

Insured mail (insurance up to 500 EUR) – 1 business day – 14.00 EUR

Courier service (DHL) – 1 business day – 25.00 EUR

 

The Netherlands

Unregistered mail – 1 business day – 3.00 EUR

Letterbox parcel (with tracking information, without insurance) – 1 business day – 4.00 EUR

Registered mail (with tracking information, insurance up to 50 EUR) – 1 business day – 8.00 EUR

Insured mail (with tracking information, insurance up to 500 EUR) – 1 business day – 14.00 EUR

Courier service (DHL) – 1 business day – 25.00 EUR

 

Europe

Unregistered mail –  3-5 business days – 4.00 EUR

Registered mail (insurance up to 50 EUR) – cca. 10-20 business days – 12.00 EUR

Insured mail (insurance up to 500 EUR) –  cca. 10-20 business days – 17.00 EUR

Courier service (DHL) – 1-3 business days – 30.00 EUR

 

Rest of the world

Unregistered mail – 5-20 business days – 6.00 EUR

Registered mail (insurance up to 50 EUR) – 3-15 business days – 16.00 EUR

Insured mail (insurance up to 500 EUR) – 2-15 business days – 22.00 EUR

Courier service (DHL) – 1-5 business days – 50.00 EUR

 

RETURNS AND REFUNDS

Every return / refund will be treated in alliance with the law of the European Union and The Netherlands, where the business Erika Sándor – The Storytelling Jeweller is registered.

 

Returns and refunds of digital products

All the beadwork tutorials are delivered to you as digital products. You can download them immediately after payment. I intend to make them as easy to follow as possible. It is important that you study the diagrams and read the text thoroughly, and use the same size and type of beads and thread as in the tutorial.

However, it can of course happen that you encounter a problem. I will do my best to help you overcome the difficulties.

This is what we will do:

  • You can send me a message directly to my e-mail address (thestorytellingjeweller@gmail.com) or through the Contact page. Please tell me which design are you working on, and describe the problem as accurately as possible. It helps a lot if you refer to the step and the code of the bead as they are referred to in the tutorial.
  • I will send you a mail, and if necessary, new diagrams and photos with further instructions and ideas.
  • If the problem is not solved, I will make you video instructions.
  • If the video doesn’t help, we will have a 1-on-1 session through Skype.
  • In case that neither the mails, pictures, additional diagrams, the video nor the Skype-call help, you will get a full refund of the tutorial in question.

 

Returns and refunds of standard products

I want you to love what you ordered.

Once an item or service purchased online is delivered, you have 14 days to decide whether or not to keep it. If you changed your mind, please contact me by mail (erika@thestorytellingjeweller.com) or by this contact form. Returns must be in their original, unworn, unused condition, with all the tags attached. Shipping fees are non-refundable, and customers are responsible for return shipping. It’s recommended to ship your package with insurance and use a trackable shipping method.

You don’t have to give a reason for your decision, but I would greatly appreciate any feedback, so I can learn from it.

 

Returns and refunds of custom ordered items

In case of a custom order you will be charged 20% of the price in advance. I will start to work on your jewel immediately after the payment arrived (through PayPal or by bank transfer). The remaining 80% of the price will be payed before dispatching the package.

In the very improbable case that I can’t deliver the jewel in time, I make a mistake in following your specifications, or I can’t find the material needed for your jewel, the whole price (the advance payment and the remaining 80%, too) will be refunded to you. In case the jewel is finished in time and it is following every detail you gave me in advance, but you still don’t like it, the advance payment will not be returned.

Returns must be in their original, unworn, unused condition, with all the tags attached. Shipping fees are non-refundable, and customers are responsible for return shipping. It’s recommended to ship your package with insurance and use a trackable shipping method.

More about ordering a custom item.

 

SPECIAL CARE

The products sold by Erika Sándor – The Storytelling Jeweller require special care and handling. Please keep in mind that some beads and components can change their colour when exposed to certain skin types, chemicals (for example perfume, skin care products etc.), humidity or sunshine etc. Guaranty does not apply to colour changes. It is important to remove jewellery before contact with water, during kitchen work, gardening, cleaning the house and sports. The best way to store jewellery is in a box which protects it against exposure to sunlight and physical damage. Jewellery can be cleaned by silver-polishing clothes or tools designated to clean cameras. Use of tissue or paper towels can cause scratches. Never clean any jewellery that is damaged, cracked or broken, since the additional handling is likely to worsen the problem.

Erika Sándor – The Storytelling Jeweller is not responsible for any damage due to negligence. In case of improper care and handling guaranty does not apply.

 

LIMITATIONS

In no event shall Erika Sándor – The Storytelling Jeweller or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Erika Sándor – The Storytelling Jeweller’s Internet site, even if the authorised representative has been notified orally or in writing of the possibility of such damage.

 

GOVERNING LAW

Any claim relating to Erika Sándor – The Storytelling Jeweller’s web site shall be governed by the laws of the European Union and The Netherlands without regard to its conflict of law provisions.

 

CONTACT

If you have any questions, please don’t hesitate to contact me by mail (erika@thestorytellingjeweller.com) or through the contact page.

I will always be happy to help you.

 

BUSINESS REGISTRATION

Erika Sándor
The Storytelling Jeweller
Geuzenkade 57-2
Amsterdam, The Netherlands

KvK: 66136318
VAT: NL688837323B01

 

Erika Sándor – The Storytelling Jeweller